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Module 03 of 14
Modern Sales Performer Collection · Self-Paced

Why Some Customers Buy & Others Don't

Understand why B2B customers really buy — and why others walk away. The buying psychology every sales rep needs before cold calling. Sales skill set #3 of the Modern Sales Performer Course Collection.

10
Lessons in module
3
Sections
14
Modules in collection
30K+
Reps trained
Modern Sales Academy courses can be taken online from a desktop, tablet, or phone.

QUICK ANSWER

What is Why Some Customers Buy & Others Don't?

You've lost deals and you're not sure why. The prospect seemed interested, the proposal looked good — then nothing. This course answers the question every B2B rep asks: what actually drives a buyer's decision?

Derek teaches the four core reasons customers say yes, the buyer psychology behind the purchase decision, and how to position yourself and your offering to align with how buyers actually make choices. Sales skill set #3 of the Modern Sales Performer collection.

Learn the 4 core reasons B2B buyers say yes to a salesperson
Understand the trust ladder and where most deals break down
Identify which buyer type you're dealing with and adapt your approach
Stop losing deals to competitors who seem to offer nothing different
10 lessons · 3 sections · quiz included
Taught by Derek Shebby — 13-time Sales President's Club Award winner
Why Some Customers Buy & Others Don't — Module 03 of Modern Sales Performer

WHO IT'S FOR

Is this the right course for you?

✓ This is for you
You're losing deals you can't explain and want to understand buyer psychology
You cold call confidently but your first appointments don't convert
You want to understand your prospects before you walk in the door
You're a sales manager who wants your reps to stop pitching at buyers and start reading them
✗ This isn't for you
You're looking for cold calling scripts — go to Module 04 for that
You sell complex enterprise software with 12-month sales cycles
You're not doing face-to-face or phone outreach — this is built for territorial B2B reps

COURSE CURRICULUM

What's inside — all 4 sections.

12 lessons. Each section builds on the last — a complete system, not a random collection of tips.

1
Selling 101 — Understanding Why Some Customers Buy and Others Don’t
1 lesson
Overview of Why Customers Buy
2
First Understand the Basics
5 lessons
Understanding the Basics
The Basics Part 1
The Basics Part 2
The Basics Part 3
The Basics Part 4
3
The 4 Reasons Why Customers Buy
4 lessons
Reason 1 of Why Customers Buy
Reason 2 of Why Customers Buy
Reason 3 of Why Customers Buy
Reason 4 of Why Customers Buy
4
Summary of Why Customers Buy
2 lessons
Course Summary
QUIZ: Why Customers Buy

THE FULL COLLECTION

All 14 modules — in order.

This module is Module 03. The full Modern Sales Performer collection covers the entire B2B sales cycle — each module with its own completion certificate.

03
Module 03
Why Some Customers Buy & Others Don't
The four buyer types, the trust ladder, buying triggers — you are here
12 lessons
PSYCHOLOGY

YOUR INSTRUCTOR

Derek Shebby.

Derek Shebby

Derek Shebby

FOUNDER · MODERN SALES TRAINING

Best-selling course creator and sales consultant Derek Shebby spent 17 years as a top sales executive and sales director with Xerox Corporation. He was a 13-time Sales President's Club Award winner, coached hundreds of salespeople and sales leaders to excellence, and helped grow his local division from $40 million to over $100 million in annual revenue. After founding Modern Sales Training in 2017, Derek has trained 30,000+ salespeople worldwide. He currently coaches 150+ sales reps live every week and hosts the In Between Sales Calls podcast on Apple Podcasts.

REAL RESULTS

What reps are saying about the Modern Sales Performer collection.

★★★★★

"I crushed my sales quota, won rookie of the year, and have been promoted 3 times."

Greg Shin · Sales Director DIRECT
★★★★★

"Pure gold. It helped double our sales in just three months."

Michael G. · Founder / CEO G2
★★★★★

"After this course I was 100% sure what I am doing and why — it changed my approach completely."

Vlad R. · Import Department Chief G2
★★★★★

"Reps with 15+ years of experience said it got them back to basics in the best way."

Brad N. · President G2

PRICING

This module is part of the Modern Sales Performer collection.

Get this module — and all 13 others — in one complete program.

Modern Sales Performer Collection

14 Modules · 18+ Hours · Lifetime Access

This module is included in the full collection
All 13 other modules — the complete B2B sales system
140+ lectures · Downloadable worksheets, scripts, and templates
Lifetime access — study from your computer or phone
Learn More About the Full Collection →

Or try 12 lessons free — no credit card.

FAQ

Questions before you enroll.

What are the 4 reasons B2B customers buy?

The course covers the 4 proven buyer motivators Derek identified across 17 years and 30,000+ salespeople — from the trust they have in you, to the urgency of their situation, to the perceived gap between where they are and where they want to be. The specifics are taught inside the course.

Can I buy this module individually?

No. This module is available exclusively as part of the Modern Sales Performer collection — 14 modules, 18+ hours of content. Learn more about the full collection →

Is this course about sales psychology or manipulation?

Neither. It's about understanding how real buyers make real decisions — so you stop wasting time on deals that aren't going anywhere and invest your energy where buyers are ready to move.

How long is this course?

10 lessons across 3 sections — roughly 60 minutes of content plus a quiz.

Can my company reimburse me?

Many companies cover sales training as a professional development expense. Treas. Reg. §1.162-5 also lets individuals deduct training that maintains or improves professional skills. Ask your accountant.

ALSO FROM MODERN SALES TRAINING

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Get this module — and all 13 others — in one complete program.

The Modern Sales Performer collection: 14 modules, 18+ hours, 140+ lectures. The complete B2B sales playbook used by 30,000+ reps.

Learn More — Modern Sales Performer → Not ready? Try 12 lessons free →